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Technical Service Specialist OH Open (J#28021)
Education: Bachelors Degree

Title: Technical Service Specialist
Location: Cleveland, OH
Education: BS in Engineering or Chemistry
Salary: Neg.
Relocation: Yes
Travel: Yes, 30%
Manages Others: No

FUNCTION

Major plastics company with sales over $1 billion dollars is searching for a Technical Service Specialist.

Principle Responsibilities:

Closely monitor product evaluations at key accounts to maximize business potential.
Identify technical benefits of existing and new developmental products in industry applications and promote their benefits directly with the customer, with the objective of maintaining existing business, generating new business, and maximizing profitability through an understanding of the product value.
Build relationships with technical counterparts at target accounts with the objective of identifying opportunities that allow for increased participation in customer projects.
Work closely with the R&D, sales and marketing teams to enhance development and commercialization of new and existing products.

Other KEY Duties:

Serve as the direct technical contact for assigned customers.
Gather information regarding customer requirements.
Provide on-site technical expertise including product and processing recommendations and global customer support.
Support the sales and marketing teams in the identification of market needs and product validation with target customers.
Support customers in the evaluation of new products.
Respond to customer complaints.
Proactively work with customers to train them and optimize their processes.
Support and participate in regional trade association activities.
Work to develop competitive intelligence including competitive product analysis.
Support the development of technical literature and tools.

REQUIREMENTS

Strong technical aptitude. Minimum BS in Chemistry or Engineering related field.
Minimum of 10 years of technical support and/or processing experience, with at least 5 years of work experience in the plastics industry. Direct experience in plastics processing a must, with processing experience in the PVC plastisol and/or organosol industry preferred.
Excellent organization, problem solving and project management skills.
Solid communication, presentation, and interpersonal abilities required.
Must be customer focused, an effective team player, and able to operate with a sense of urgency.
Specific experience in direct customer interaction.
Experience in processing QC data to highlight product quality trends, disruptions, etc., would be a plus.
Familiarity with domestic and international safety, and transporting regulations would also be an added benefit.
Proficiency in Microsoft Office Suite, along with experience working in an ERP system such as SAP.
Travel up to 30% typical mostly North America, with occasional international travel.
 
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