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Service Technician XX Open (J#27587)

At Husky Injection Molding Systems, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.

Husky has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.

Husky offers a wealth of opportunity for personal growth and development. Most importantly, Husky offers an opportunity to work with and be challenged by a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.

Husky is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution then we want you to join the Husky team!

Perform all the activities required to provide technical support to external/internal customers; set up, maintain, troubleshoot, optimize and repair injection molding systems. Acts as a mentor, takes charge and guides other team members.

KEY RESPONSIBILITIES/AREAS OF ACCOUNTABILITY:

Develop and maintain superior customer relations, co-ordinate and be a liaison with internal resources to ensure effective customer service, as well as provide telephone support to customer maintenance staff
Troubleshoot and make corrections as required to all control systems, calibrate machine to achieve optimum performance, and set up and maintain machines
Order replacement parts, troubleshoot and diagnose problems with any control system, develop organized approach to solving machine problems, repair/replace parts as required
Provide regular and effective written reports
Dress appropriately and professional. Be on time for appointments and turn in documentation as required.
Instruct service technicians and/or customer operators on the maintenance and safe operation of injection molding systems
Provide telephone support to customer maintenance staff or customer operators.
Provide guidance and/or on-the-job training to junior Service Technicians
Must communicate with Central Service/Manufacturing/Jeffersonville Parts Center to get answers to problems encountered in the field
To provide regular and effective written reports to the Service Manager
Troubleshoot and make corrections as required to all control systems; hydraulic system, mechanical system, pneumatic system, electrical and electronic system and the programmable controls
Adjust process variables as required in order to produce parts of acceptable quality
Calibrate/fine tune machine to achieve optimum performance
Order replacement parts from our Jeffersonville Parts Center
Trouble-shoot and diagnose problems with any of the control systems
Develop an organized approach to solving machine problems by use of all available reference materials including manuals, drawings, procedures, etc.
Repair and/or replace any component on machine, robot, product handling equipment and mold as required
Arrange for the return of parts to Jeffersonville

EDUCATION:

Electrical/Mechanical Technologist or equivalent

RELATED EXPERIENCE:

3 to 5 years of injection molding troubleshooting experience

TECHNICAL/PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES:

Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic and mechanical systems
Good communication skills
Knowledge of plastic processing
Knowledge of injection molding processing
Knowledge and understanding of injection molding process
Ability to troubleshoot problems systematically
Ability to rebuild an injection and clamp unit
Knowledge of microprocessor programming
Ability to level a machine and a robot, to adjust nozzle concentricity, platen parallelism, and tie-bar stretch
Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
Excellent communication and interpersonal skills, and strong customer service orientation
Tact and diplomacy (i.e. must possess the ability to handle difficult/unhappy customers)
Demonstrated initiative-taker with a positive attitude
Dedicated team player
 
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