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Customer Service Representativ AL Open (J#26713)
Education: High School
Experience: 1 - 3 years

CBC INGS AMERICA, Inc. is a member of the CBC Group based in Tokyo, Japan. Established in 1925, CBC Co Ltd, oversees a $2 billion worldwide organization with representative offices in seventeen countries and seven locations throughout Japan. In addition to its international trading operations, the company has a rich history of global success as a manufacturer and distributor in the chemical, pharmaceutical, optical, electronics markets and flooring products. CBC INGS AMERICA, Inc. is seeking qualified individuals to join our team in Muscle Shoals, AL for the following area:

Customer Service Representative

Qualified candidates will be energetic and have a positive influence on the organization. As a Customer Service Representative, you will work under direct supervision; respond to high volume telephone, inquiries about the companys products or services following standard scripts and procedures. Ensure customers receive efficient and courteous service .This person must possess many qualities: a high degree of integrity, honesty, fairness, and an ongoing commitment to the company. They must possess the ability to make decisions with the best interest of the company in mind. This person must be able to delegate appropriately, be knowledgeable of all facets of business at CBC INGS AMERICA, Inc.

The Customer Service Representative must have good written and verbal communication skills. The candidate will have the ability to effectively manage time and meet all specified deadlines. Candidate should have good leadership and organizational skills with the ability to motivate team members in a manufacturing environment. Resolves routine, general questions and problems submitted by customers via phone with limited variety following established guidelines and standard scripts and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Directs complex questions and problems to more senior staff level. Uses a computer application to log and track inquiries, as well as check the status of items that require follow-up or involvement of other parties. Documents customer interactions, record details, complaints, comments and actions taken. Coordinates with other function areas as necessary. Refers unresolved customer grievances to designated departments for further investigation. Contacts customers to respond to inquiries or to notify them of investigation results and planned adjustments.

Previous experience in an automotive manufacturing environment or related field is preferred. The candidate must possess the skills and knowledge of creative problem solving, decision making skills, and responsibilities in support of each employee to stimulate safety efforts and commitment.

Minimum requirements will include, but not limited to, accounts receivable, purchasing office supplies, assisting with accounts payable, and preparing bank deposits. Must have excellent communication skills and computer know-how. Previous experience (3+ years), a GED or high school diploma, and background in customer service preferred.

CBC INGS AMERICA, Inc. offers a competitive benefit package including: Medical, Dental, Vision, Life, Supplemental Life and 401-k.

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