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Customer Service Rep AZ 40 - 55k (J#26229)
Education: High School
Experience: 4 - 9 years

GENERAL RESPONSIBILITIES :

The Customer Service Representative is a part of the Sales & Marketing/Customer Service Team and plays an integral role in our overall efforts to achieve excellence in Customer Service by performing the following duties:

SPECIFIC FUNCTIONS:

- Enters new orders into the order entry system on the AS400 as defined in the Order Entry Procedure.
- Notifies customer of delivery information once the order has been acknowledged by manufacturing.
- Reconciles with customer any differences between requested delivery and acknowledged delivery dates.
- Responsible for maintaining system for order & customer correspondence.
- Responsible for tracking the delivery performance at accounts.
- Responsible for assisting with preparation for and hosting customer visits and distributing customer.
- Satisfaction Surveys to the visitors.
- Responsible for maintaining the Price History File on the AS400.
- Responsible for communication with the Customer concerning Customer Service issues.
- Serves as liaison between the customer and other internal departments.
- Interacts with Business Unit Managers & Field Sales staff to service accounts and to meet annual sales goals and objectives established for various accounts.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Bachelors Degree and/or 5-7 years related experience.
- Proficient in Microsoft Office Suite & Windows operating environment.
- Excellent communication, time management and organization skills.
- Ability to adapt under difficult and challenging situations.
- Ability to adapt quickly and prioritize a must.
- Must be able to function well in a team oriented environment.
- Flexibility to work additional hours when needed.

Qualified candidates please e-mail your resume in a WORD document to parkwoodgroup@outlook.com

You will be contacted promptly and confidentially.
 
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